Cooper Consulting Refund Policy
Effective Date: May 24, 2022
Cooper Consulting operates an ecommerce service and related services through cooperchemicals.com, chem-girl.com, mobile applications, and related sites accessible to mobile devices, tablets, and other connected devices (collectively, the “Cooper Consulting Service” or “Service”). As used in this policy, “Cooper Consulting” refers to Cooper Consulting, LLC and its subsidiaries. We may refer to Cooper Consulting as “we”, “us”, or “our”. We may refer to you as “customer”, “you”, or “your”.
This refund policy is incorporated into and is subject to the Cooper Consulting Terms and Conditions. Capitalized terms used in this refund policy but not defined have the meaning set forth in the Cooper Consulting Terms and Conditions.
Cooper Consulting wants you to be happy with your purchase, so our return policy makes it easier for you to try our products with confidence. If you are not completely satisfied with the quality of a product purchased from us through the Service, you may request a refund within 30 days of purchase by submitting your request to [email protected]. Once processed, your refund will be in the form of either store credit or a refund back to your payment method depending on the reason for your refund request. If you request a refund for an incorrect, defective or damaged product; we will issue you a refund to the same method of payment (e.g., credit card, PayPal, store credit, etc.) used to make your purchase following Cooper Consulting’s receipt of the item being returned. If the refund request is for other reasons (e.g., the product was not what you expected) or if we are unable to issue your refund to the same payment method used for the purchase (such as when you cancel or replace your credit card), then we may issue the refund as store credit. Please note that we will not refund your order if you accidentally purchase an incorrect number of products.
All refund requests must include the following information:
Full name of purchaser
Your email address and the date of delivery
Name and quantity of the product for which a refund is requested
Reason for requesting a refund.
Please explain exactly what you are trying to accomplish (with pictures, if applicable), so that we may recommend a possibly more suitable product.
We reserve the right to refuse any refund request if you do not make it within 30 days of purchase or if we determine, in our sole discretion, that the refund request may be a violation of the Cooper Consulting Terms and Conditions.
Need help?
Feel free to Contact Us for any questions you may have about refunds and returns.